Every month like clockwork, I've been getting charged for media center/app download purchases on my bill which I don't use or want, and I don't remember ever even downloading them in the first place, unless my 2-year old daughter played with my phone and did this. I called Verizon on 9/14/14 and they reversed some of the charges and said I won't be further charged. I then went into my local Verizon store 3 days later and the attendant confirmed that I didn't have these application on my phone. Bu then the same exact charges showed up on my next bill. I did online chat with a representative and they removed the charges and confirmed that I wouldn't be charged again. But now this month, IT IS SHOWING UP AGAIN !!!!!!!! I don't know how to get these charges permanently removed from phone, and I fear the next Verizon rep I talk to is just going to confirm that it's removed and I'll have to keep calling back every month. Someone PLEASE HELP !!!! I have a Samsung Intesity III phone.
Purchases from Verizon Wireless
10/15 Media Center/App DownloadCollege Pix & Tones $4.99
10/20 Media Center/App Download NBA Pix and Tones $5.99
10/20 Media Center/App Download Holiday Ringtones & Pix $3.49
Call customer service at 1-800-922-0204 or *611 from your phone and cancel the subscription and block purchases from that line.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
This just showed up on our bill last month on my daughter's dumb phone. It wasn't on this months bill though. Anyway, called Verizon and they are putting a block on the app downloads but I have to do one more step after I receive their email. Also, After reading the comments on this forum to the rep on the phone, they decided to take the charges off my bill but hadn't offered that before then. Sneaky. Pretty sure Verizon is making a cut off the App. $5.99 here and there adds up to millions!! Most people would miss this in their bill.