I called the week prior to confirm that if I started a new account for my family that it would count towards the adding a new line promo and I would receive $400 in trade in. Now after spending 2 hours on the phone trying to fix one of your sale persons mistakes I'm told I was misinformed and could only receive $20 in credit. I've been using Verizon all my life but I'm driving to an At&t store after work now.
We would never want you to settle for lesser service over a promotion. Allow us to review this with you in depth by leaving us a Private Note here. We are always happy to assist in any way that we can.