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misleading shipping information
bhatten205
Member

When a customer places an order and chooses next day delivery you might want to let your customer know when the cut off time is before you action them for $13.00 and give them the 2 day delivery they could have had for free.

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Re: misleading shipping information
bhatten205
Member

love how they edit the bad words out even though it was a word that I hear 100s of times a day on regular TV

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Re: misleading shipping information
Tigerstep
Sr. Member

Not much can be done if you called in later on in the day.

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Re: misleading shipping information
bhatten205
Member

ordered online and most online services either block or at least tell you when next day is not available, and they certainly do not charge you for it when it's not an option.

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Re: misleading shipping information
deloused
Sr. Member

It's not misleading, it will still be delivered 'next day' based on when it is shipped. Same as if you selected '2-day' after the cutoff time, the shipping date would also be the day after you ordered, and would then be delivered to you 2 days after the day after you placed the order (i.e.- 3 days). It's the same with every company you order from. 

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Re: misleading shipping information
Ann154
MVP MVP
MVP

Also the shipping is business days not all days. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: misleading shipping information
vzw_customer_support
Customer Support

We always want our customers to know all the details regarding any shipping of orders.  Here is more information regarding this for future reference:

https://www.verizonwireless.com/support/shipping-faqs/ (Number 4)

It’s our priority to keep our customers as informed as possible.  Is there anything else that we can assist you with?

SeanC_VZW

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