So I switched my verizon plan to the 3GB data per month and it said in your promotion that I would get 5$ off of $40, and also an addition 3GB for free. I have gotten the 5$ off but I didn't get the extra 3GB of data. How do I get this added to my account?
Also I just happend to notice this looking at black friday deals but it turns out I was paying 15$ more than I needed to for less data. It is pretty upsetting that there is a better plan available and I am not notified that I am being upcharged for no reason. If that plan was available for a year that would mean I paid 180$ for no reason.
The customer can change their plan at any time. It is in the customer's best interest to occasionally review the current plans and compare them to their current plan to determine whether or not switching their plan is in their best interest and makes sense to their budget.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Hello MrChrisH! We are sorry to read about the missing data. We know it's vital that your plan and promotions are correct, and we would love to help. Please respond to our private note to better assist you.