I am having such a difficult time trying to find an email address or forum that I can contact corporate about my treatment at one of their store locations.I visited a store in Irving TX to inquire about my upgrade and the earn program so I didn't have to sign a contract. I was promptly greeted at the door and was asked what brought me to the store. I told him and he said the sales associates were busy and it would be about 15 minutes. So I looked around and waited and waited (I am on lunch for an hour) and waited 15 minutes have passed without any contact from any of the employees. So I left without any approach from the employees that were in a group discussing what to have for lunch. There was two other associates that were actually working except for those three discussing krispy kremes and lunch. I need help verbalizing this to the corporate office.
1. You will not find any email address to write to. The Verizon Communication Corporate Office HQ phone number is (212) 395-1000. Also you can type in "Legal Action" in the search box onhttp://www.verizon.com . And read "Arbitration & Mediation" FAQ. Then you can try going to http://www.verizon.com/about/our-company/executive-bios/
2. I do not know if any of this will be any help or not. But it is something you might try researching.
We have eliminated email in order to assist our customers via phone, Live Chat and social media (including Yelp). I am so sorry to see that you had a less than stellar experience at the store and I can definitely submit your feedback. Please be on the lookout for a direct message from me so I can get some more details from you, ScorpioRocks_01.
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Hello are you from Coorporate? I need to speak with someone about a service that is not offered in Louisiana that is offered in the Northern states. I mean how can you say certain states are disabled and some are not. I have a spinal condition that barely allows me to move does not qualify me to be disabled? You have a life line program that needs to be offered in all the states not just in the north. please email me [email address removed per the Verizon Terms of Service]
We always want to help in any way we can, boss_man. Please tell us more about what's going on. Lifeline is a government assistance program. You can learn more about this and eligibility here, http://spr.ly/66091rlTT.