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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
nightmare returning my old phones
tr621
Member

I was on the phone with two different Verizon agents for one and half hours each. Each one tells me different things. They can’t figure out how to correct it. One of my lines is showing $460 credit for the iPhone 11 when it should be $800 per the special going on at the time .  I finally received a kit for it but it shows $460 credit.  One agent said the wrong promo code was used.

Second  line  I have no ID submission or paper work on for trade in. I received two trade in kits in the mail,    I don’t know if they are for my S8  or not because I have no paper work to compare them to. I cannot order a kit for the S8 online because it says it was submitted already when I try tried to do it. This was a Samsung Galaxy S8. This is to be for $400 rebate .

Last line was for another iPhone 11 for a $800 rebate. Everything is correct wit this one.

How do I get this fixed. 

I will switch providers next time I need to upgrade my phones. 

 

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Re: nightmare returning my old phones
vzw_customer_support
Customer Support

The last thing we want is to lose you as a customer, tr621. We apologize for this experience and our goal is for you to get the right promotions. We can certainly get a second opinion on this situation. We sent you a Private Note so we can continue working on this matter. -Gerson

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Re: nightmare returning my old phones
tr621
Member

I was on the phone with two different Verizon agents for one and half hours each. Each one tells me different things. They can’t figure out how to correct it. One of my lines is showing $460 credit for the iPhone 11 when it should be $800 per the special going on at the time .  I finally received a kit for it but it shows $460 credit.  One agent said the wrong promo code was used.  DOES ANYONE KNOW HOW TO FIX THIS

0 Likes