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no verizon serive
swiperr
Member

Phone can have full to low bars with lte icon showing.  Fails to connect to calls. Freezes on hang ups. Texts are a 50/50 on sending. Multiple reboots sometimes works.

Service range more or less my town now (tri-state area)   2 weeks now this is happening  only my phone.   Others have low bars but don't loose complete.

Swapped networks sim cards and 0 issues . Tmobile.

I also use google voice . 100% sends texts on wifi. garbage shoot on data  and voice on that doesn't connect either.

Essential ph-1  my phone

Swapped 2 sim cards, factory reset, and 2 different in-store teck support. Both said id need tier 2 support online/phone.

 

Ironically I was able to make calls while at my local verizon store, but they said while my phone calls   all data shuts off   they said that's not normal.

Since I know tmobile works.  It would be a lot cheaper to just swap carries.  Trying one last save here before I do that.

Area code is 201

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Re: no verizon serive
vzw_customer_support
Customer Support

swiperr, it would be devastating to see you leave the Verizon family.  We will look deep into this.  How far from your area do you have to go to get better service?  Were any changes made to your device (new or updated applications, software update, etc)?

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Re: no verizon serive
swiperr
Member

So here  what works.  Google voice will always send and receive texts. Both on data and wifi.  Anything verizon line. Fails most the time

 I can have full vzw coverage. Same results.

Ive successful made maybe 10 calls in a week. Received 0.

Factory reset my phone a few times now

3 rd new sim card.   Help at the local store is useless  they just tell me. New sim card. Or since I didn't buy my phone there they can't help.

Phone. Essential ph-1 android 10

February 5, 2020 android security patch

June 30, 2020 google play system update

2.0.c4-M2.0.10 baseband version

4.4.210-perf+
#1 Wed Jan 15 11:28:15 PST 2020 kennel version

 

Any other info I can provide lmk please. 

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Re: no verizon serive
vzw_customer_support
Customer Support

swiperr,

 

Thank you for the added details regarding how your service is at this moment. To begin, what's the make and model of your device? What's the zip code where you are experiencing these issues? What difference do you see when you are outdoors as opposed to indoors? 

 

RyanC_VZW

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Re: no verizon serive
swiperr
Member

I've started all the info you've asked for already but here it is again.

Phone. Android 10.  Essential ph-1 is model.

Local zips that are my area with trouble (as of 9/23 local cell tower is down. But my issues are from now 3 or 4 weeks back ) 07662, 07652 zip codes  in mainly

Not really much of a difference at all if I'm inside or not.    Also I am on vzw data while I'm typing this.  And can't make phone calls or send a txt out 🤔.... But I can use data and gps works  at the moment

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Re: no verizon serive
vzw_customer_support
Customer Support

swiperr, thank you for the reiteration. Do you have multiple devices on your account? Are they experiencing the same issues?

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Re: no verizon serive
swiperr
Member

Single device on this account.

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Re: no verizon serive
vzw_customer_support
Customer Support

swiperr, We know the importance of having a reliable service. We have sent you a Private Message. Please respond at your earliest convenience.  

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