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nurse discount
wskies
Member

Hi, 

I'm trying to get the nurses discount and I've updated id.me and it verifies me successfully.  Verizon told me that it's a problem with id.me, id.me tells me it's a problem with Verizon.  Both companies are giving me a run around but at the end of the day Verizon is not letting me get a discount they offer by not allowing another way to validate my employment.  I've been with this company for YEARS and now I'm seriously considering just jumping ship to TMUS.  They have much better customer retention of late and this is BAD customer service.  I've had a manger basically BELITTLE me for not being able to help me. 

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Re: nurse discount
vzw_customer_support
Customer Support

Hello, wskies. We are very sorry to hear about the trouble you are experiencing with making sure that your nurses discount is applied to your account. We appreciate your contributions in the medical field and we certainly want to make sure that any issues are resolved correctly. So that we are updated, can you please share with us what you have been informed is the issue with redeeming this discount using id.Me?

-Brett

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