I recently purchased a new LG phone on thurs. 5/14/20 and I was told my new bill would be $25.00 less per month than the $295.00 I have been paying. I looked ahead and saw the increase to $327.04 and I am trying to find out why. My sales rep. also changed my plan and my question is ,Am I on the best plan for the best price now! Please let me know. I was on hold for almost 1 hour with support and was unable to connect to anyone. Thanks Bill Liberato
BillLib12, we always want our customers to have a clear explanation of their bill. Let's get some details from the Next Bill Estimate you received. Did you perform a trade-in for your new device? Are you currently receiving an AutoPay discount with a debit card or checking account? Is your bill showing an upgrade fee? Was there any proration on the bill due to changing the plan on a date different than the bill cycle date or did the rep future date your plan change?