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poor customer service—as in the worst
mjf2020
Member

I paid for overnight shipping for two iPhone pro max 256GB...going on two weeks ago. I received 2 iPhone 11 64GB. Packaging slip had different customer name and phone number. Here I am going on two weeks later without phones I ordered,  no refund, no resolution, “waiting” on the warehouse to mark the two INCORRECT phones I sent back that they received a week ago. Not one representative assisting in any way. 

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Re: poor customer service—as in the worst
vzw_customer_support
Customer Support

I am sorry to hear of the issue you are having, this is never the experience we want for you. I can't apologize enough, and I am confident we can turn this around. We will need to get you authenticated and access your account.

RosanneM_VZW

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