Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
terrible upgrade experience

I was give a $300 loyalty credit towards any new upgrade few weeks ago (I am a long, long term customer). I got the iphone11 but returned itas my wife now wants to 12 mini. well, i am told the credit is no longer available. really? and AT&T now offers this phone for free if i switch that line to them?

verizon has an excellent infrastructure. it used to also offer good customer experience (on the web and by phone). that seems ot have slowly evaporated in past few years. what a shame.