terrible upgrade experience

I was give a $300 loyalty credit towards any new upgrade few weeks ago (I am a long, long term customer). I got the iphone11 but returned itas my wife now wants to 12 mini. well, i am told the credit is no longer available. really? and AT&T now offers this phone for free if i switch that line to them?

verizon has an excellent infrastructure. it used to also offer good customer experience (on the web and by phone). that seems ot have slowly evaporated in past few years. what a shame.

Have a phone you love? Get up to $500 when you switch and bring your phone.