See my previous post, Prepaid customers are treated like trash. Customer Support makes a public show of offering assistance and then never follows through. Nothing but a fake show.
It's funny (in an annoying way) how each of their posts usually starts out with two or three silly sentences......"thanks for reaching out", "I understand your feelings", "we don't want to lose you as a customer", "I certainly would feel the same way",...........
Except that I pay a lot of money, every month and I have for years. In this case, someone swapped the labels. This is not the same service I signed up for. When I came on board with Verizon prepaid, it was because a Verizon rep convinced me to and I was glad they did. Verizon has since changed the prepaid services and the entire reason I signed up in the first place no longer exists.
We are very sorry to hear that you feel this way. We are in fact Customer Service agents here on these forums. It's important to us that your concerns are addressed and resolved, and that you feel just as valued as our Postpaid customers. What is going on? We would be glad to help. Please feel free to reach us in a Private Note, or via Facebook or Twitter, so that we can take a look into your concerns and ensure that all options have been explored to help.
We can understand your concern regarding not getting the exact service you wanted. We are happy to review and see what options and/or plans are available, so we can find a resolution you are satisfied with. Can you please send us a Private Message, so we can discuss?
Same old show for the public. All this garbage about wanting to help, and I am still waiting for a response to my private messages