on 9/28 i pre-ordered the new iphone 13, and set up my current iphone7 for trade in. i was quoted $450 towards my new phone. I had to call 3 times to receive the trade in shipping box. I finally got the box, sent my phone and waited. About 3 weeks later having not heard from verizon, i contacted them via online chat. I was told the phone i sent was not the phone I agreeed to trade in. THis is simply not true. I got all the info off my old phone, the imei came directly from my settings. Verizon is charging me $60 a month for my new phone due to this, and they had quoted me $16/mo when i switched. Classic Bait and Switch scheme. They got my phone, won't return it and wont' pay me for it.