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trying to delete phones
Matt300
Member

Trying to delete accounts to move over to Patriot or T-Mobile.  Cannot seem to delete phone accounts online (only suspend them....).

Any advice?

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Re: trying to delete phones
vzw_customer_support
Customer Support

Matt300, in order to disconnect an account, this would need to be done through Customer Care either by calling in or going into a store. So we can help, please send us a Private Note. *Jose

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Re: trying to delete phones
Ann154
Expert
Expert

@Matt300 wrote:

Trying to delete accounts to move over to Patriot or T-Mobile.  Cannot seem to delete phone accounts online (only suspend them....).

Any advice?


If you are intending to transfer the lines to another carrier, DO SO. The act of porting to the new carrier also cancels the line with VZW. If you had canceled the lines first before you ported them, you would have lost the phone numbers requiring you to get a new phone number at the new carrier. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: trying to delete phones
Ann154
Expert
Expert

Also canceling a phone line must be completed over the phone or in person. There isn't and won't an online option to cancel the line. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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