I have been trying to live chat I am effected by the virus haven't been able to leave my house and live chat is not helping me I can not call as I have no voice and am super sick
Sadly Verizon is not responding to live chat. They are doing automated email replies. Once in a while they will do an actual email reply. The hold times are so long I can only wish you good luck. Sorry.
allysamputney, we want to make sure you get the assistance you need during this time. I have sent you a Private Note for further help. EricaG_VZW