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unauthorize order of etalk

on August 9,2022 I noticed  an order for E-talk phone on my account. I immediately cancel it and was sent a text to that it had been cancelled .  A few days later I received a notice it had been delivered. I receive no such item. Few day later I received a notice to activate the phone which I did not do. After serial calls to Verizon wireless they informed me the item was never delivered. However notice references reference E-Talk phone still appear on my account. I am dissatisfied with how quickly Verizon add to my account and how long it takes them to remove unauthorized items. Hope you never have my problem.