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verzion terrible...CostCo said $40 new phone would be removed...verzion told me to pound sand and added an unwanted $5 recurring charge for cloud
biltoo
Member

CostCo said $40 new phone charge would be removed...verzion told me to pound sand and added an unwanted $5 recurring charge for cloud service, which forced me to join my version to removed.

#Neveragain

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Re: verzion terrible...
vzw_customer_support
Customer Support

Hi Biltoo, we're sorry to hear your transaction did not meet your expectations. We want to help in getting this turned around. On occasion, our third-party partners like Costco have special in-store only promotions. If this was one of their promotions we would recommend reaching out to your Costco representative to have this billing concern resolved. Activation and upgrade fees are an industry standard and are only waived on a specific promotion or if your employer discount has a waiver: https://www.verizonwireless.com/support/upgrade-device-faqs/ We apologize for any time you have felt forced to do something because that is not a sentiment we want you to feel. I do want to mention though that My Verizon has many benefits to it! We would recommend keeping it enrolled and specifically use our app so you can take advantage of Verizon Up! m.vzw.com/m/UpSocial Here you can get excellent perks like Device Dollars and gift cards just for paying your bill. We hope this is beneficial.

 

MelissaP_VZW

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