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voicemail limit

I recently up graded from a Samung 8+ to a 22+.  All is good except the voicemail.  When I call *86 it says unable to connect.  The main problem is the limit.  I never had to physically go in and achive or delete voicemail.  They, I assume auto-achived ??  I understand there's a 20 limit but, shouldn't they achive without me doing it??  Just spent an hour on the phone with someone at Verizon that had no clue and ended up sending me into hold land to where I had to hang up.  


Re: voicemail limit
Customer Support

Hi! Thank you for reaching out today. We are saddened to hear about your voicemail issues. We can definitely help you her! Please send us a private message o we can assist.