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vtext.com not working from Gmail or Corp Domain
SirOreo
Member

When sending a single email to my personal Verizon cell phone from my work email or Gmail it does not go through with this error:

   ----- The following addresses had permanent fatal errors ----- <[email address removed per the Verizon Terms of Service]>

    (reason: 552 5.2.0 <email@removedforprivacy> sender rejected AUP#SNDR)

 

   ----- Transcript of session follows ----- ... while talking to vrz-sms.mx.a.cloudfilter.net.:

>>> DATA

<<< 552 5.2.0 <email@removedforprivacy> sender rejected AUP#SNDR

554 5.0.0 Service unavailable

 

If I send email to the same [email address removed per the Verizon Terms of Service] from Hotmail it goes through normally.

 

Please advise

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Re: vtext.com not working from Gmail or Corp Domain
Ann154
Expert
Expert

This is a known issue.  More information can be found in the other discussion threads about this topic. For example, one of them is linked below.  If you can send through a different domain it works.

 

https://community.verizon.com/t5/Verizon-Messages/Emails-not-arriving-to-VZWPIX/td-p/1214235

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: vtext.com not working from Gmail or Corp Domain
vzw_customer_support
Customer Support

We want to make sure that we understand this correctly, SirOreo. Does this occur specifically when sending emails to GMail accounts only?

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Re: vtext.com not working from Gmail or Corp Domain
jav6
MVP
MVP

@vzw_customer_support wrote:

We want to make sure that we understand this correctly, SirOreo. Does this occur specifically when sending emails to GMail accounts only?


Geez @vzw_customer_support , the very first sentence of the original post in this thread should help you understand this vtext.com issue:

@SirOreo  wrote:

  "When sending a single email to my personal Verizon cell phone from my work email or Gmail it does not go through"

...Just another VZW customer...trying to offer some assistance...
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