why live chat doesn t work?

[Paula63]

Why live chat doesnt work?

[vzw_customer_support]

Paula63,

We want you to be able to receive the support you need when you need it. At times, when our chat representatives may be buys there may be a wait or queue before getting to chat with an agent. We're definitely here to help on many fronts, including here, so if you have questions please do not hesitate to ask. Also, you can see all the ways to get in touch with us, including our Live Chat, on our Contact Us page here http://vz.to/1DrCyiX.

AdamG_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[justfixit]

This isn't a delay in responding, you type a response and what you type doesn't stick. You refresh the page, because what the agent types doesn't show until you refresh the page. When you refresh all your typing is gone.

[vzw_customer_support]

Thank you for those clarifying details. How are you attempting to connect with chat? Are you using the app, or a browser? 

EllisandraC_VZW