worst customer service

[Mandelbaum-paul123]

In the past year every single concern of mine was either ignored or neglected by agents. i have spent hours on hours trying to get in contact with someone to then just be put on hold or hung up on. this company does not care for its customers, i have not been helped a single time and i have been with verizon for years and have received the worst service time and time again

[Tigerstep]

What is the problem?