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4G LTE Extender stuck on 11a of 14
KSTANLE
Enthusiast - Level 2
‎10-10-2017 07:51 AM

My Verizon Network Extender is stuck on step 11a of 14.

This just started this morning. Network Extender had been working great until today. I've tried rebooting it, appending the GPS extension cable, and calling Verizon Support. (Unfortunately unable to keep connection with Verizon Support via phone due to network extender being down.)

Unable to use our cell phones very well without this extender. Need help restoring service to it quickly please.

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31 people had this problem.
23 Replies
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Re: 4G LTE Extender stuck on 11a of 14
RyanThaDude1
Newbie
‎10-10-2017 07:59 AM

Add mine to the list as well. Seems to have been down for most of the night and morning as far as I know. Reboot, check GPS, all the usual stuff, no fix. No issues with my broadband ISP.

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Re: 4G LTE Extender stuck on 11a of 14
BRAYWOOD
Enthusiast - Level 1
‎10-10-2017 08:06 AM

Add another to the pile - I've been running with very few issues for months but all of a sudden this morning I've lost service and am seeing the "Setup Failure|See User Guide|Step 11a of 14" fault.  I've tried multiple hard reboots without success.  It would seem that Verizon has broken something ...

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Re: 4G LTE Extender stuck on 11a of 14
uvasuperman
Newbie
‎10-10-2017 08:16 AM

I am having the same issue today...

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Re: 4G LTE Extender stuck on 11a of 14
BRAYWOOD
Enthusiast - Level 1
‎10-10-2017 08:17 AM

Just spoke with Verizon tech support and they confirmed that this is an outage on their end - and apparently nationwide.  The rep I spoke with noted that it's been going on for several hours now.

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Re: 4G LTE Extender stuck on 11a of 14
uvasuperman
Newbie
‎10-10-2017 08:20 AM

Good to know--thanks for giving us an update.  Hopefully they fix it soon... I've got calls to make this afternoon!

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Re: 4G LTE Extender stuck on 11a of 14
KSTANLE
Enthusiast - Level 2
‎10-10-2017 08:24 AM

Thank you for the update Braywood!

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Re: 4G LTE Extender stuck on 11a of 14
Edesi
Newbie
‎10-10-2017 08:40 AM

I'm out in North Carolina also.  Verizon is aware but no ETA on a fix.  11a means it cannot download code from Verizon's servers.  My guess is somebody updated something on their network that made these servers unreachable...

Chat---

Kristina: Yes, we do have an outage with the network extenders at this time. I am happy to submit an escalation ticket for your account on this issue. At this time, we do not have an estimated time of fix, but our network team is working hard to get everyone back up and running as soon as possible

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Re: 4G LTE Extender stuck on 11a of 14
VitBoi
Newbie
‎10-10-2017 08:52 AM

If any of you successfully reboot, do let us know!  Thx!

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Re: 4G LTE Extender stuck on 11a of 14
KSTANLE
Enthusiast - Level 2
‎10-10-2017 09:07 AM

Suddenly it started working for me again in the last 10 minutes. Hopefully it is working again for all of you on this string as well.

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