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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
4G LTE Network Extender keeps restarting all day
CASPER01
Member

I purchased new S21 5G Ultra in March had several network issues, was advised my old 3G extender needs to be replaced. I purchased new 4G LTE extender  had for about 3 weeks now.  People calling me calls go right t VM or ring twice get message this number xxx xxx xxxx is not available and then hangs up.  When this happens the extender shows 0/14 devices connected. So the phone loses connection. Then as I sit working next to the extender all day it keeps restarting several times throughout the day.  So I have a $1200 phone and $270 extender and have worse service ever.  I had a S7Edge and 3G extender for ever and no problems.  You upgrade and service is worse.  This is week 3 I have been calling Tier 2 support and no one can seem to fix my issue.   I have elder parent who need to have contact with me this is unacceptable.  I have had Verizon for at least 20yrs if this can not be resolved soon I may have to find another provider.

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Re: 4G LTE Network Extender keeps restarting all day
vzw_customer_support
Customer Support

We want to ensure your network extender is properly activated and connecting to our network as expected, CASPER01. Please send us a Private Note for assistance. 

 

CheyenneS_VZW 

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