Continue to hang up on step 12a (Setup failure) troubleshooting says to cycle power but it just continues to re-step to the same step and fail.
We're sorry to hear you're having trouble with your 4G Network Extender. Let's take a closer look into this and ensure you can set up the device. Just to confirm, have you followed these steps to set up the network extender, http://spr.ly/6606EV7r8? Have you been able to use the extender before the setup failure message?
DanielleR_VZW
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