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Re: 8a of 14 steps
Parshooter36
Member

I have been stuck on 8a for 2 weeks now. I have spent several hours on the phone with customer service, but nothing seems to work. 

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Re: 8a of 14 steps
jav6
Sr. Member

Have you searched/looked thru all the other threads relating to this?  Some have found that if they 'Enable IPSec Passthrough'  in their router it fixes their problem.

...Just another VZW customer...trying to offer some assistance...
Re: 8a of 14 steps
Parshooter36
Member
I have read that and am trying to figure out how to enable it. I am using google wifi and don't see that as an option in the settings.
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Re: 8a of 14 steps
jav6
Sr. Member

What make/model router do you have?

...Just another VZW customer...trying to offer some assistance...
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Re: 8a of 14 steps
jav6
Sr. Member

Searching for 'google wifi with 4g network extender' I found https://www.google.com/url?sa=t&source=web&rct=j&url=https://amp.reddit.com/r/GoogleWiFi/comments/a4...

...Just another VZW customer...trying to offer some assistance...
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Re: 8a of 14 steps
vzw_customer_support
Customer Support

Parshooter36, 

 

We understand you have been dealing with this for some time. I do see some suggestions made. Are we still having these same issues? Did anything change since our last interaction?

 

JenelleR_VZW

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Re: 8a of 14 steps
ashah1209
Member

Hello, I am having this same issue. I have a 4G LTE Network extender 2 and it has been stuck on 8a. It used to work fine when i initially set up but stopped working few weeks/months ago. Please assist.

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Re: 8a of 14 steps
vzw_customer_support
Customer Support

Oh no, ashah1209! Making sure your Network Extender is working accordingly is vital, and we want to help you in the best way possible. Has something recently changed? Where do you see 8a?

 

RachelM_VZW

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Re: 8a of 14 steps
ClockWorkGenesis
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Re: 8a of 14 steps
jav6
Sr. Member

@ClockWorkGenesis wrote:

https://www.verizon.com/cs/groups/public/documents/adacct/wifi-extender-qsg.pdf

 

should help you


Nope.  That link goes to a FIOS WiFi Extender page NOT the 4G LTE Network Extender for cell signal extension.

...Just another VZW customer...trying to offer some assistance...
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