Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Another step 11a failure.
sdouglas2004
Member

My 2 month old 4g extender was working great until this morning, too. Now it's stuck in step 11a. Hey Verizon... It would sure be nice to have someone say you're aware of the problem and you're working on it.

Labels (1)
Re: Another step 11a failure.
STESCH52
Member

Same issue.

Re: Another step 11a failure.
jav6
Sr. Member

As posted by jwtME on another thread: "Software glitch in a new rev this morning. Tech team is aware of problem and trying to solve. Tech Support just catching up about the problem. I was instructed to sit tight and software will catch up - don't pull plug or reset.  TS said to expect problem solved today"

...Just another VZW customer...trying to offer some assistance...
0 Likes
Re: Another step 11a failure.
Ivanooz
Member

I received error 522 eastern standard time also this morning.. Oct 10...  Vzw aware,, stated to unplug everything for 5 min and wait four hours or so until fixed...  This was at 1pm I was told to wait a little while longer.

0 Likes
Re: Another step 11a failure.
Ivanooz
Member

im back up and running in ny on my extender...2pm eastern...

0 Likes
Re: Another step 11a failure.
JACLAS70
Member

Having same problem, spent over an hour on phone trying to fix, stuck on 11a of 14. Apparently they have a system update that's not going through but only found that out on this site:(

0 Likes
Re: Another step 11a failure.
SONOFLAVADOME
Member

Back up and running this AM

0 Likes