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Failed to reach the Initial Gateway -,

I am trying to fix an issue with my 4G LTE Network Extender 2. I have re-booted several times and on the admin page see the following error "Failed to reach the Initial Gateway -,". It says to make a call, but I can't make a call without the extender functioning. I live in a rural area and have very little service. The extender does say it can find 9 satellites and my internet is fiber optic. I currently have the extender hard-wired to my Orbi router. I have used the extender for 1.5 years and had intermittent challenges but have always been able to troubleshoot. Any help out there?

Re: Failed to reach the Initial Gateway -,
Customer Support


We want your Network Extender to work properly. Please respond to my private note to further assist.