Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
HTC M9 Will Not Stay Connected to Network Extender
mikefightsfire

We have several HTC M9s. Coverage is poor so we bit the bullet and bought a NE. The phones will hang on to a very weak, unusable really, 4g signal instead of connecting to the NE- until the signal fades completely and drops a call. This means the phones are constantly dropping the connection to the NE. All of the phones are less than 2mo old. How to fix this?

Labels (1)
Re: HTC M9 Will Not Stay Connected to Network Extender
Snn5
Sr. Leader

Make sure Advanced Calling is disabled.

0 Likes
Re: HTC M9 Will Not Stay Connected to Network Extender
vzw_customer_support
Customer Support

We want to make sure you are able to use your devices with the Network Extender, mikefightsfire. Snn5, has provided a very helpful tip. To disable Advanced calling, please go to Settings>Advanced Calling and disable it. Once you have disabled, try dialing #48. This is a test call which will advise you if you are connected to the extender. Please keep us posted.


AndreaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: HTC M9 Will Not Stay Connected to Network Extender
mikefightsfire

Thanks much!