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HTC M9 Will Not Stay Connected to Network Extender
mikefightsfire

We have several HTC M9s. Coverage is poor so we bit the bullet and bought a NE. The phones will hang on to a very weak, unusable really, 4g signal instead of connecting to the NE- until the signal fades completely and drops a call. This means the phones are constantly dropping the connection to the NE. All of the phones are less than 2mo old. How to fix this?

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Re: HTC M9 Will Not Stay Connected to Network Extender
Snn5
Sr. Leader

Make sure Advanced Calling is disabled.

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Re: HTC M9 Will Not Stay Connected to Network Extender
vzw_customer_support
Customer Support

We want to make sure you are able to use your devices with the Network Extender, mikefightsfire. Snn5, has provided a very helpful tip. To disable Advanced calling, please go to Settings>Advanced Calling and disable it. Once you have disabled, try dialing #48. This is a test call which will advise you if you are connected to the extender. Please keep us posted.


AndreaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: HTC M9 Will Not Stay Connected to Network Extender
mikefightsfire

Thanks much!