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Keep getting dropped. Devices connected = 0.
RandyLH
Member

I repeatedly must do a #48 to re-connect to my Network Extender.  Even though I am sitting 5 feet away from it.  

Question: Why do I get dropped?  How do I make it so I don't have to keep connecting?

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Re: Keep getting dropped. Devices connected = 0.
vzw_customer_support
Customer Support

RandyLH,

 

That would get old quickly. We want you able to count on your extender. I'm glad to help figure this out. Does this happen with multiple devices? Do you have Wi-Fi turned on?

 

-Andrew

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Re: Keep getting dropped. Devices connected = 0.
RandyLH
Member

I have 1 extender, and multiple Apple IOS iPhones.  When I do the #48 on any iphone, it connects to the extender successfully over WiFi.  Then after a short time, a disconnect happens and shows 0 Connections on the Extender.

_Randy

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Re: Keep getting dropped. Devices connected = 0.
vzw_customer_support
Customer Support

Let's take a closer look into this with you, please send a Private Note. 

*Gen

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Re: Keep getting dropped. Devices connected = 0.
RandyLH
Member

@vzw_customer_support  - How do I send a private note about this topic, and reference this conversation?  I keep looking around and cannot find it.

This problem keeps happening.  My extender is useless right now.

-Randy

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Re: Keep getting dropped. Devices connected = 0.
KH-OrnEsh
Moderator
Moderator

@RandyLH 

 

To Private message someone, click their username, and open view profile.  

Screen Shot 2021-11-30 at 8.44.52 AM.png

At the profile click on the message button to send a private message.   

Screen Shot 2021-11-30 at 8.46.08 AM.png

 if they respond via private message you will see this:

Screen Shot 2021-11-28 at 5.10.41 PM.png

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