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LTE 4G Network Extender Stuck on 11a of 14
Pea18
Newbie
‎08-11-2020 02:51 PM

Hi,

My LTE 4G Network Extender has been stuck on 11a of 14 for hours.

I have factory reset it but it still doesn't work.

I am located in Seattle, WA. Is there anyone else experiencing this?

I tried customer support live chat last night and received no help at all.

 

Thanks.

 

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Re: LTE 4G Network Extender Stuck on 11a of 14
jav6
Champion - Level 3
‎08-11-2020 03:58 PM
@Pea18 wrote:

Hi,

My LTE 4G Network Extender has been stuck on 11a of 14 for hours.

I have factory reset it but it still doesn't work.

I am located in Seattle, WA. Is there anyone else experiencing this?

I tried customer support live chat last night and received no help at all.

Yes, there is another active thread with users experiencing the same issue.

https://community.verizonwireless.com/t5/Network-Extender/4G-LTE-Extender-stuck-on-11a-of-14/m-p/117...

...Just another VZW customer...trying to offer some assistance...
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Re: LTE 4G Network Extender Stuck on 11a of 14
vzw_customer_support
Customer Service Rep
‎08-13-2020 03:05 PM

Pea18, we appreciate the steps you have taken in efforts to resolve your Network Extender concern. Allow us the opportunity to review the details. When did this concern start? Is this the initial activation for the device? Can you please let us know which steps you have completed https://www.verizon.com/support/knowledge-base-204067/?

 

SylviaT_VZW

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