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LTE 4G extender setup-step 11c failure message. Who can help?
MUC81X
Member

I am trying to set up my 4G LTE extender and can't get it past step 11c. Unplugged and re-started but won't do it.

ERROR MSG: Setup Failure at step 11c of setup

ERROR Description: The device fails to download software and/or configuration

Troubleshooting says 'communication problem in the network preventing necessary files to download' As suggested, I unplugged and re-started after 10 minutes, with the same results.

Thanks for any suggestions!

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Re: LTE 4G extender setup-step 11c failure message. Who can help?
vzw_customer_support
Customer Support

I'm sorry to read that you are having issues setting up your 4G network extender, MUC81X. Let's partner together and get your network extender setup properly. Just to confirm, what make model network extender do you have? Can we assumed that steps 11a & 11b went through without any issues?


ArnettH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: LTE 4G extender setup-step 11c failure message. Who can help?
andy1565
Member

I have the same problem.  My model is SLS-BU103.

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Re: LTE 4G extender setup-step 11c failure message. Who can help?
k4123rmg
Member

Same here, tried unplugging, re-plugging in. same model number. Are there any fixes for this?

Here's my device's system detail history; DNS, IP Sec, and GPS all currently reachable with 8 strong satellites locked:

102-03-2017 18:49:00 GMTAuthentication to Serving Network completed successfully

202-03-2017 18:48:58 GMTSuccessfully reached the Serving network3

02-03-2017 o reach the Serving network……

02-03-2017 18:48:48 GMTConnecting to Initial Management Server

502-03-2017 18:48:46 GMTAuthentication to Initial Network completed successfully

602-03-2017 18:48:40 GMTAttempting to reach the Initial network……

702-03-2017 18:48:40 GMTIdentifying the Initial network

802-03-2017 18:48:40 GMTAcquired an IP address

902-03-2017 18:39:54 GMTAuthentication to Serving Network completed successfully1

002-03-2017 18:39:52 GMTSuccessfully reached the Serving network

1102-03-2017 18:39:45 GMTAttempting to reach the Serving network……

1202-03-2017 18:39:41 GMTConnecting to Initial Management Server

1302-03-2017 18:39:39 GMTAuthentication to Initial Network completed successfully

1402-03-2017 18:39:33 GMTAttempting to reach the Initial network……

1502-03-2017 18:39:33 GMTIdentifying the Initial network

1602-03-2017 18:39:32 GMTAcquired an IP address

1702-03-2017 18:30:47 GMTAuthentication to Serving Network completed successfully

1802-03-2017 18:30:45 GMTSuccessfully reached the Serving network

1902-03-2017 18:30:44 GMTAttempting to reach the Serving network……

2002-03-2017 18:30:27 GMTConnecting to Initial Management Server

2102-03-2017 18:30:24 GMTAuthentication to Initial Network completed successfully

2202-03-2017 18:30:18 GMTAttempting to reach the Initial network……

2302-03-2017 18:30:18 GMTIdentifying the Initial network

2402-03-2017 17:47:15 GMTAcquired an IP address

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Re: LTE 4G extender setup-step 11c failure message. Who can help?
vzw_customer_support
Customer Support

I understand the importance of ensuring your Network Extender is working successfully K4123R. When did you start experiencing issues with your Network Extender? What make and model extender do you have?



Thank You,

MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: LTE 4G extender setup-step 11c failure message. Who can help?
k4123rmg
Member

Hi! I just got it and set it up last week, except it never actually

functioned properly. after verifying connections with tech support, they

instructed me to move it to a southern room in my house despite having a

strong signal to eight satellites in its current location. I was told to

exchange it if moving it didn't work, so I did and have the same issue.

model number sls bu103

On Sun, Feb 5, 2017, 2:07 PM vzw_customer_support <

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Re: LTE 4G extender setup-step 11c failure message. Who can help?
vzw_customer_support
Customer Support

Thank you so much for providing that additional information K4123R. We will keep working on this to make sure we can get this extender working. Can you verify your zip code?


CandiceH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: LTE 4G extender setup-step 11c failure message. Who can help?
andy1565
Member

I am also having this same problem. My model is SLS-BU103. My zip code is

59270. Thank you for your assistance.

Andy Slade

On Feb 7, 2017 12:24 PM, "vzw_customer_support" <forums@verizonwireless.com>

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Re: LTE 4G extender setup-step 11c failure message. Who can help?
vzw_customer_support
Customer Support

andy1565,


Thank you for the helpful information. There are no reports found in Sidney, MT. I am disappointed to hear that you are also having the same problem, but I am confident that we can figure this out. When did your issues start? Did you try moving your device to another location of your home?


Here's also a great link for troubleshooting: https://goo.gl/RwHIii


RyanC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: LTE 4G extender setup-step 11c failure message. Who can help?
andy1565
Member

This happened when I tried to install this for the first time.  I have

tried it in two locations in the home.

Andy [Removed]

On Feb 9, 2017 1:01 PM, "vzw_customer_support" <forums@verizonwireless.com>

personal information removed as required by Verizon Wireless Terms of Service

message edited by Verizon Moderator

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