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LTE Network Extender Incorrect Time
dlbuller
Member

I've seen a few other threads with the same issue as mine but no real help other than "level 2 needs to update the database".  I've contacted verizon and have had 2 level 2 tickets opened and they just give me suggestions to change settings on my phone....

Every verizon phone and watch that connects to my extender displays central time when I'm in Eastern.  I've tried factory resetting a few times, ensuring the UI (in both timezone settings) settings are correct, and every silly phone setting verizon has suggested.

Any help would be appreciated.  

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Re: LTE Network Extender Incorrect Time
vzw_customer_support
Customer Support

I am sorry for the issues you've been having with the LTE network extender having issue with the incorrect time and that you had to contact us about the problem, dlbuller. Let me get more details about the issue and assist you. What is your exact location (city, state and zip code)? Are your settings they to match with the ones you use with your High Speed internet connection? -Ed

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Re: LTE Network Extender Incorrect Time
sw33
Member

hey @dlbuller 

for "connected devices" - is that set to "set by verizon network", or did you enter a specific timezone? (I am assuming that you have tried both?)

I have seen my Android phone get into a weird state when LTE service is very "fringey" where it gets stuck in a state where it won't grab the network time and defaults to the stored internal (and very wrong) date/time setting.

Maybe try changing the setting on the extender and then give your devices a reboot and see if they pick up the new time?

 

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Re: LTE Network Extender Incorrect Time
dlbuller
Member

I’ve tried both.  The problem definitely isn’t on my phone…well if it is, it’s every single phone and watch that comes into our house. Up to 10 devices I’ve counted with incorrect time. 

verizon has an issue and the main issue is they take too long to help. 

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Re: LTE Network Extender Incorrect Time
vzw_customer_support
Customer Support

What is your exact location (city, state and zip code)?

-Tionna

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Re: LTE Network Extender Incorrect Time
McGroartyM
Member

I have this problem as well. I contacted support and was told that it was my phone. It became a problem when someone staying at my home missed work because the time on their phone was set incorrectly. 

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