Working through the initial setup. this is the new one, not the samsung. no blue lights. The initiation is hanging up on getting a certificate from the CMP Server. I talked to VZ Wireless and they said it's all fine and activated on their end. Want me to talk to VZ Fios people to see if on their end. I've restarted and factory reset a bunch of times already. Has GPS no problem. Any suggestions are appreciated.
We certainly want your Network Extender to work properly for you. I am sorry for any inconvenience. Were you able to contact FIOS? If so, what did they say?
Brashville, we certainly want you to have a smooth activation process.
The error 5A means: The LTE Network Extender has failed to get certificate from the CMP server, please check the LAN/firewall settings, or contact
your network administrator. This would be your internet provider.
Thank you, We have tried with two different routers, followed all of the Verizon directions, and added all of the ports to the router firewall.
Can you tell us the specific port that it uses to access the certificate from the CMP server?
That would help when we talk with spectrum.
I am so sorry to hear that you are having difficulties setting up your Network Extender. Basedon the information we show you will need to open up the ports for 52428 / 20906 or 123. AlbertoR_VZW
cristian1, we are here for you to help with gettign you the connection needed for your 5. So we can look into this, please send us a Private Note.
From Verizon Store today 11/4/2020 New LTE Network Extender
Existing Router Netgear AC 1200
ISP California Internet 10Mb down / 3Mb up (slow I know)
Set up the extender and received error message 5A. Went to guide and followed the recommendation to check my fire wall settings.
Turned off my fire wall setting and still get the Error 5a message.
Have not called my ISP as it is getting late in the day.
Any immediate thoughts?? I need a phone !