LTE Network Extender seems very warm to touch
plachance70
Newbie

Device is set up on an open desktop but is very warm to the touch. Is this normal?

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Re: LTE Network Extender seems very warm to touch
vzw_customer_support
Customer Service Rep

plachance70, thank you for reaching out to us. Let's review the details. When did this concern start? Are you having trouble connecting to the Network Extender? Does the device feel warm or too hot to touch? 

-Sylvia

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Re: LTE Network Extender seems very warm to touch
plachance70
Newbie
 
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Re: LTE Network Extender seems very warm to touch
plachance70
Newbie

Concern started when first plugged in. No problem with connection or function but is significantly warmer to touch than other devices (modems, routers etc.).

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Re: LTE Network Extender seems very warm to touch
vzw_customer_support
Customer Service Rep

@plachance70 ,

It's great to know that your network extender is up and running. Just like any electronic device, there will be heat given off as the device is powered on and working. This is why it should be kept in a clean, ventilated place as it does need to stay connected and powered in order to work for you at home. 

-Russell

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Re: LTE Network Extender seems very warm to touch
mglaw12
Newbie

It was very, very hot, and the system is now not working.  Please advise.

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Re: LTE Network Extender seems very warm to touch
mglaw12
Newbie

I have disconnected it as it seems it could be a fire hazard.  Please advise if this is a defect and a new one should be issued.

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Re: LTE Network Extender seems very warm to touch
vzw_customer_support
Customer Service Rep

mglaw12, your safety is important to us. When did this start? Does the device have any physical or liquid damage? Which Model device do you have? 

-Sylvia

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