Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
LTE Network Extender seems very warm to touch
plachance70
Member

Device is set up on an open desktop but is very warm to the touch. Is this normal?

0 Likes
Re: LTE Network Extender seems very warm to touch
vzw_customer_support
Customer Support

plachance70, thank you for reaching out to us. Let's review the details. When did this concern start? Are you having trouble connecting to the Network Extender? Does the device feel warm or too hot to touch? 

-Sylvia

0 Likes
Re: LTE Network Extender seems very warm to touch
plachance70
Member
 
0 Likes
Re: LTE Network Extender seems very warm to touch
plachance70
Member

Concern started when first plugged in. No problem with connection or function but is significantly warmer to touch than other devices (modems, routers etc.).

0 Likes
Re: LTE Network Extender seems very warm to touch
vzw_customer_support
Customer Support

@plachance70 ,

It's great to know that your network extender is up and running. Just like any electronic device, there will be heat given off as the device is powered on and working. This is why it should be kept in a clean, ventilated place as it does need to stay connected and powered in order to work for you at home. 

-Russell

0 Likes