An Accepted Solution is available for this post.
LTE extender failing to boot up (stuck at 11a)
NETPARROT
Newbie
‎10-10-2017 02:06 AM

This is the second time my Samsung LTE Extender has rebooted at 04:30 EDT and become stuck at step 11a (which according to the manual, means it's trying - and failing - to download updates). The last time this happened, it was down for five days before service resumed. According to Verizon support, it was an issue affecting multiple customers, but they didn't say more than that. It's currently stuck in a reboot cycle, and I'm not sure when (if?) it will go back to normal.

I am hoping this is not a persistent problem. I rely on this device for phone service in my area! Are any other users seeing this too?

Labels (1)
1 person had this problem.
0 Likes
14 Replies
An Accepted Solution is available for this post.
Re: LTE extender failing to boot up (stuck at 11a)
ThatMonkeyFromDuckand
Enthusiast - Level 1
‎10-10-2017 06:26 AM

While mine doesn't appear to be in a reboot cycle, and I can't narrow down what time the extender failed other than "last night", I seem to be having the same issue.

An Accepted Solution is available for this post.
Re: LTE extender failing to boot up (stuck at 11a)
MD_Landi
Enthusiast - Level 2
‎10-10-2017 07:01 AM

Same here. Stuck at 11a. Seems to have started around 5:30 EDT this morning

0 Likes
An Accepted Solution is available for this post.
Re: LTE extender failing to boot up (stuck at 11a)
sdouglas2004
Enthusiast - Level 1
‎10-10-2017 07:50 AM

Mine is stuck in a reboot loop at 11a also. Come on Verizon...lets get this fixed!

An Accepted Solution is available for this post.
Re: LTE extender failing to boot up (stuck at 11a)
LeoGetz
Newbie
‎10-10-2017 08:06 AM

Yup same here ! 

0 Likes
An Accepted Solution is available for this post.
Re: LTE extender failing to boot up (stuck at 11a)
KSTANLE
Enthusiast - Level 2
‎10-10-2017 08:09 AM

Same for me here too. Stopped working sometime in the middle of the night. Tried rebooting, adding the GPS extension cable & even tried calling Verizon Support (unable to maintain a cell signal to use this method).

Seems like a wide spread issue, given how many folks are starting to report it. Hopefully Verizon Support will find and fix the issue soon! At this moment, they seem to be unaware of it. Smiley Sad

0 Likes
An Accepted Solution is available for this post.
Re: LTE extender failing to boot up (stuck at 11a)
jwtME
Enthusiast - Level 1
‎10-10-2017 09:24 AM

Multiple hours on the phone this am with Verizon regarding same problem. This thread helped connect the dots - thanks.  Software glitch in a new rev this morning. Tech team is aware of problem and trying to solve. Tech Support just catching up about the problem. I was instructed to sit tight and software will catch up - don't pull plug or reset.  TS said to expect problem solved today.  We'll see and fingers crossed.

An Accepted Solution is available for this post.
Re: LTE extender failing to boot up (stuck at 11a)
MD_Landi
Enthusiast - Level 2
‎10-10-2017 09:27 AM

Thank you for the information! I can sit and wait, and not worry that my extender is broken.

0 Likes
An Accepted Solution is available for this post.
Re: LTE extender failing to boot up (stuck at 11a)
Val1
Newbie
‎10-10-2017 03:33 PM

Same issue today as the rest of you. Didn't notice the problem until I got home about 11 am mountain time. Any one else is the Tucson area have the same problem. Great software upgrade, if it ain't broke don't fix it. Perhaps Verizon should beta test before pushing updates.

0 Likes
An Accepted Solution is available for this post.
Re: LTE extender failing to boot up (stuck at 11a)
scott36854
Newbie
‎10-10-2017 04:46 PM

Mine finally rebooted about 4:00 or 5:00 Eastern time here in Alabama

0 Likes