Looking for help with Server Error 8C

[CeBlue]

My new 4G LTE Network Extender gets stuck at that message. Rebooted several times, did a reset as well. 

I am using ATT DSL service, with a ATT router. 

Please let me know if you need any additional info to help?

Thanks!

[jav6]

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@CeBlue wrote:

My new 4G LTE Network Extender gets stuck at that message. Rebooted several times, did a reset as well. 

I am using ATT DSL service, with a ATT router. 

Please let me know if you need any additional info to help?

Thanks!

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Have you called 800-922-0204 to ensure the extenders' MAC ID is associated to your account?  If so, you might ask them to remove/re-add it.

[CeBlue]

Thanks… I did do an online chat with their support. Suggested that I read something about MAC ID needing to be in their database associated with my account. They asked for the MAC and confirmed my customer info, but still didn’t work. 

[CeBlue]

Thanks… I did do an online chat with their support. Suggested that I read something about MAC ID needing to be in their database associated with my account. They asked for the MAC and confirmed my customer info, but still didn’t work. 

[jav6]

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@CeBlue wrote:

Thanks… I did do an online chat with their support. Suggested that I read something about MAC ID needing to be in their database associated with my account. They asked for the MAC and confirmed my customer info, but still didn’t work. 

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I have called 888-262-1999 for Network Extender tech support help.  If you have phone service, you might try that or 800-922-0204 and ask to transfer to level 2 support.  Ask them to remove the MAC ID from your account and add it back to ensure correct addition to the database.  Good luck.

[vzw_customer_support]

Hello, CeBlue. We understand your concern regarding the Network Extender setup error you are getting and would like to take a closer look at this matter. Please send us a Private Note at your earliest convenience to better assist. ~Vic

[CeBlue]

Hi Vic, thanks for replying - private message sent.