Help has arrived, WANAMOVED. We want to help get your device working in tip-top form. How long does the device sit on step 4 of 14? We would like to check your local area to see if there are any known issues. What zip code are you located in?
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Do you mean 4G LTE Network Extender 2 model SLS-BU10B? Step 4 of the startup from the user guide is Software Initializing. It could be the software has become corrupted and a software reload (not sure how) might help.