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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Network Extender 2 Problems
Sticker26
Member

I have a newly installed Verizon Network Extender 2 in my home and the following are my issues at this time.

1)  When attempting to call it drops from 4g to standard phone line no data connection when calling.  I have Advanced Calling turned on my Galaxy 9 phone.  Tried it with Voice and Video and Voice only same result.

2)  When showing connected to 4G it is not pulling data down to my phone just gets stuck.

I tried dialing #48 while showing connected 4G full bars and the extender showing 1 device connect.  The message I get is you are not connected to a network extender.

How do I resolve these issues and get the $249 extender actually working correctly????

Re: Network Extender 2 Problems
vzw_customer_support
Customer Support

Getting the Network Extender working properly is absolutely critical, Sticker26. You came to the right place to get expert help. Thank you for all the details you’ve provided about the steps you’ve taken. Let’s make sure we’re all on the same page. Your settings are correct for the Advanced Calling features. Have you ensured Wi-Fi is turned off on the Galaxy 9? Is there any possibility that there’s another Verizon Wireless device within the range of the Network Extender? Were there any issues or errors during the initial setup of your Network Extender? http://spr.ly/6607Ej5SW

 

GeorgeS_VZW

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Re: Network Extender 2 Problems
Sticker26
Member

I have a Quantum Router aproximately 3 feet away from the new Extender.  After I posted I tested the extender calling again on my phone galaxy S9 then on my wifes iPhone XS and same result.  Not sure what else to test at the momment.  Any and all advice would be greatly appreciated.

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Re: Network Extender 2 Problems
vzw_customer_support
Customer Support

Thank you very much for sharing all those important details. It's definitely worrying to see that you've been experiencing these issues after testing both of your devices. Does the Network Extender have signal? Also, the following link will provide you with more information about the initial connection and setup of your Network Extender. Please review this information and verify if you've taken all these steps. http://spr.ly/6601Ej9zd;

GeovannJ_VZW

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Re: Network Extender 2 Problems
Sticker26
Member

When I left the house this morning the display showed 10 on the upper left.  I believe that is the GPS links it views.  The link you listed above says Opps page not found when I click it.

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Re: Network Extender 2 Problems
vzw_customer_support
Customer Support

I apologize for the previous link sent, Sticker26. We appreciate you continuing to work with us on trying to get this resolved. When you initially set up the Network Extender did you encounter any errors? Please review the following link https://www.verizonwireless.com/support/knowledge-base-215974/

 

TionnaB_VZW

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