Network Extender 2 Setup Failed (11B)

[BertSirkin]

I was running an old 3g network extender, but now have a Network Extender 2. The setup fails at step 11b. I know this has something to do with areas/counties that aren't licensed for use, but I'm not in one of those. 

Verizon support has been abysmal. They keep promissing a call-back, but it never happens.

Any ideas how to get past this issue?

[UpstateWinds]

11b : "Connecting to Serving Management Server"
https://www.verizonwireless.com/support/knowledge-base-215982/

[BertSirkin]

Thanks, but I've seen that. It just indicates where it's failing, not why.