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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Network Extender (4g). Everything that you wanted and less
Asfarasyouknow

First of all, if you open a chat window, the majority of the solutions request settings that are from IOS 11. (We are on 16). So basically they never update their help steps.  Shame on you Verizon

I have high speed non Fios internet.  The extender appears to work fine.  It shows 0/14 phones connected.  I have a IPHONE 13, my wife, a 12.  

The extender connects to our cell phones 10-20% of the time.  The extender never shows error codes or has issues connecting to my internet  

 I have wasted hours with Verizon.  Verizon has not fixed the cell issues in a populated LA suburb for at least three years.  If Verizon is listening, the general area is Oxnard st and Valley Circle Woodland Hills California 91367  

It would be great if they just fixed the general cell phone issues in my neighborhood.

 

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Re: Network Extender (4g). Everything that you wanted and less
sw33
Member

Heya,

I see similar weird things with an iPhone 13 (ios 15). Both it and my Android phone are at the same distance from the extender - one has joined the extender, the other has not. 

The iphone field test shows the iphone grabbing band 66, so there must be an antenna close enough for the phone to grab that instead of the extender. 

[to get to the iphone field test, from the iphone's phone keypad enter: *3001#12345#* and the dial button. the RAT - Band Info item will show you which band the phone is grabbing]

The other item that might be of help is that on my extender (fw version GA5.10 - V0.5.010.1167), the "connected devices" count drops back to zero, even though I can see that my android device is still on the extender. (I see 5 bars, and without the extender there's only one)

If you call #48 on your device's dialers, do you get the "on extender" or "off extender" message? 

I know none of these are a solution, but thought the extra hints might help.

And yeah - it'd be nice if VZW just fixed their antenna aiming / density...

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