Network Extender (ASK-SFE116) Cat M1 Support

[jmcvzw]

Hi,

I am trying to use this network extender for devices that have an LTE M1 radio, and have not had success connecting these devices to the extender. Not only will the LTE-M devices not connect to the extender, but the devices will not connect to a regular tower while the extender is powered on. Do these extenders support LTE-M?

Thanks

[jav6]

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@jmcvzw wrote:

Hi,

I am trying to use this network extender for devices that have an LTE M1 radio, and have not had success connecting these devices to the extender. Not only will the LTE-M devices not connect to the extender, but the devices will not connect to a regular tower while the extender is powered on. Do these extenders support LTE-M?

Thanks

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What 'devices' are you trying to use with the LTE Network Extender? 

1. 4G LTE Network Extender for Enterprise FAQs - Verizon

   https://www.verizon.com/support/4g-lte-network-extender-for-enterprise-faqs

   Note: The 4G LTE Network Extender for Enterprise is not a router and therefore is not Wi-Fi capable. The 4G LTE Network Extender for Enterprise supports almost all Verizon 4G LTE devices like smartphones, tablets, basic phones and Jetpack® devices. It may not support all IoT devices like Cat-M1 and NB-IoT.

[jmcvzw]

Hi, thanks for the response. These are IoT devices with Cat-M1 radios. I'm not using the enterprise extender, I'm using the LTE Network Extender 3 - I couldn't find any restrictions on the types of 4G data it supports in their manual or FAQ. I saw it does support LTE band 13, which is what these devices normally operate on.

[vzw_customer_support]

We would be happy to assist you with connecting your devices to your Network Extender. What is the make and model of the device that you're attempting to connect?

EllisandraC_VZW

[bbanic27]

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@jmcvzw wrote:

Hi,

I am trying to use this network extender for devices that have an LTE M1 radio, and have not had success connecting these devices to the extender. Not only will the LTE-M devices not connect to the extender, but the devices will not connect to a regular tower while the extender is powered on. Do these extenders support LTE-M?

Thanks

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Can you reformulate your question? So you said that your device will not connect to the extender or a normal tower while the extender is powered on. This is where im not following.
So do your device(s) connect to a normal tower with the extender powered off?  

[vzw_customer_support]

We appreciate the insights. Check valuable information and troubleshooting steps for your device here. Let us know if you have additonal questions.

https://www.verizon.com/support/network-extender-faqs/

~Maria Elena