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Network Extender Woes

Recently my wife and I are unable to receive calls on our iPhones when we are at home and connected to our Samsung 4G LTE network extender.    My wife has an X and I have an Xs.  We can make calls all day long without issue.  People have been telling us for over a week that when they try to call our numbers just going to voicemail.   We don't even get a notification of missed call or voicemail.   Very aggravating.   Also my wife has a Galaxy S9 for work and it is just fine!!!  Makes and receive calls without issue.   She would rather it not work on her company phone.  HA!   So it is just the iPhones that don't work. 

Is anyone else experiencing this issue?

Does verizon know anything about this?

Re: Network Extender Woes
Customer Support

Hi Pailev28,

We know how important it is to be able to receive calls. We're very glad to help. What is the zip code and nearest intersection where this happens? When did this begin? Does this happen everywhere you go with your iPhone or just when connected  to the network extender? JosephT_VZW