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Network Extender - failure to establish initial connection
mefree
Enthusiast - Level 2
‎08-16-2021 07:22 AM

My Samsung SCS-2U01 has been working for at least 10 years.  The past 2 days I have lost my connection.  System LED is blinking red, which the manual says is: "Blinks red while establishing an initial network connection."  I unplugged and restarted twice. The external antenna has not been moved.  How do I even know the Verizon network system is working?  What else can I try? Who can I call?  thanks.  Mark 

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Re: Network Extender - failure to establish initial connection
mefree
Enthusiast - Level 2
‎08-24-2021 06:22 AM

"That is the old 3G Network Extender and might need to be upgraded to the new 4G LTE Extender"

Good call!  That's what I did.

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Re: Network Extender - failure to establish initial connection
jav6
Champion - Level 3
‎08-16-2021 07:36 AM
@mefree wrote:

My Samsung SCS-2U01 has been working for at least 10 years.  The past 2 days I have lost my connection.  System LED is blinking red, which the manual says is: "Blinks red while establishing an initial network connection."  I unplugged and restarted twice. The external antenna has not been moved.  How do I even know the Verizon network system is working?  What else can I try? Who can I call?  thanks.  Mark 

Could be the database associating your devices' MAC ID to your account got messed up.  You could try calling 800-922-0204 and asking for technical support to remove and re-add your extenders' MAC ID back onto your account.  I also had success calling 888-262-1999 and got technical support on the extender.

That is the old 3G Network Extender and might need to be upgraded to the new 4G LTE Extender.

...Just another VZW customer...trying to offer some assistance...
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Re: Network Extender - failure to establish initial connection
vzw_customer_support
Customer Service Rep
‎08-18-2021 07:26 AM

mefree, 

 

I know how important it is to be able to stay connected, and I'm sorry to hear that you are having trouble with your extender! Restarting is a great start, to troubleshooting any issues with your device. May I ask, is there any damage to the extender, or has anything happened to the device, that may have caused any changes in performance? 

 

-Michelle

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Re: Network Extender - failure to establish initial connection
vzw_customer_support
Customer Service Rep
‎08-18-2021 07:41 AM

We are here for you and want to ensure that you are getting the assistance you need.   Please let us know if you are still having issues with your Network Extender obtaining connection.  If you are, please send us a Private Message.*Lisa

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Re: Network Extender - failure to establish initial connection
mefree
Enthusiast - Level 2
‎08-24-2021 06:22 AM

"That is the old 3G Network Extender and might need to be upgraded to the new 4G LTE Extender"

Good call!  That's what I did.

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Re: Network Extender - failure to establish initial connection
mefree
Enthusiast - Level 2
‎08-24-2021 06:25 AM

I thought I already replied to this.  A Verizon tech spent an hour on the phone with me.  Final solution - upgrade to LTE model.

 

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Re: Network Extender - failure to establish initial connection
vzw_customer_support
Customer Service Rep
‎08-26-2021 06:30 AM

I am sorry for the hassle this has caused. To confirm, are you now using the LTE model successfully? -Yale

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Re: Network Extender - failure to establish initial connection
mefree
Enthusiast - Level 2
‎08-26-2021 01:18 PM

Yes. It is working great.

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Re: Network Extender - failure to establish initial connection
vzw_customer_support
Customer Service Rep
‎08-28-2021 01:32 PM

That is great news, mefree!
If you need anything, or if there's anything we can do to help, please feel free to send us a Private Note for assistance. Take care.

*Celeste

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