I purchased the network extender in September and I literally took it out of the box and plugged it into my wifi router and it was working great. All the sudden on 12/29 it stopped working with no changes on my end. It would connect for 5-10 mins then disconnect and continue in that cycle until it would not connect at all. After several calls and making the recommended changes to the settings on my router, I was sent a new box. The new box will not move past the connecting to SeGW server please wait step. Verizon tells me it is a Spectrum issue and Spectrum is telling me it's a Verizon issue. Any suggestions? Spectrum has been out to my home and fixed a signal issue we had but it still does not work. I am at my wits end dealing with this for over a month now. I live in a dead zone and really need my extender to work.
Hi, Jmacken1225. We are saddened to hear that you've experienced issues with the network extender despite your initial experience being great. I appreciate the details you've shared and I would be happy to turn things around. What happens when you dial #48? What is the status of the LED lights on the extender? By chance, have you tried swapping the ethernet cables connected to the extender?
When dialing #48 I’m told I’m not under the extender coverage. I have not tried swapping out the Ethernet cable yet, probably the only thing I have not tried at this point! I have adjusted my router to all the recommended settings (QoS, DMZ etc.) which I didn’t need to do when I first got the box & it won’t move past the connecting to SeGW server message.
Hello, Jmacken1225. Click here for some troubleshooting help: https://www.verizon.com/support/knowledge-base-204105/. The user guide may be helpful with some additional troubleshooting steps: https://scache.vzw.com/dam/support/pdf/user_guide/verizon-lte-network-extender-user-guide.pdf. Is your HD Voice switched on in the settings of your phone? CassieG_VZW
I’ve done all of this and it still does not work. I find it odd it worked fine for 4 months then suddenly stopped and I did not change a thing. Giant waste of money for only 4 months of use and now I’m stuck with basically no service.
I am stuck on connecting to segw server for the last 3 days. Tried resetting and everything else. Same problem. Moved all over the house. Suddenly stopped working. Please help ASAP.
Thank you, asquare312. Have you checked the firewall on your router to confirm that no ports are blocked?