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Network extender issues

I just got my network phone (Samsung Galaxy S7 edge)  won't connect to it even if sitting right next to it.  And if it does it will most likely lose the connection within 5 minutes even if in the same room.  What could I be doing wrong?

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Re: Network extender issues
Customer Support

JKalafatI'm sad to learn you are having an issue with your new Network Extender. Let's get working because you are going to love the increased signal. Have you already registered the Network Extender on your account? DeloresK_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!