Network extender stuck on "connecting to segw server please wait"

[btlalum]

I had this problem for several weeks with the sFemto3 extender.  In my case, it turned out to be an incompatibility with the Asus router that I was using.  I have four different models, configured with Merlin firmware and configured as nearly alike as possible.  On two of them, it worked fine, connecting with no issues.  On the other two, it would never connect to the server.  No idea why.  But the router specifics appear to matter a great deal.

[RCalicutt]

I have a Spectrum modem with a TP Link Deco Mesh Router.  

Verizon, do you know if this system is compatible with the LTE Network Extender I purchased?  I was assured over the phone with the sales rep that it would be compatible. 

[cde311]

FINALLY!!! resolved the Connecting to SeGW server" issue.  Only took 6 months.  Ended up being either a faulty device or software issue.  Either way, a replacement device that came today was plug and play, and boom, it connected as it should.  The extender was replaced with the same model.  The only difference I noticed was the software version in the extender.  The one that would not connect was running: GA4.30 - V0.4.030.310 while the new one is running GA4.38 - V0.4.038.2131.  I hope this helps someone. Also, I did not have to even escalate my last and final call to tier 2 or an engineer.  I got in touch with tier 1 tech, they coordinated with someone, probably a team lead, and they authorized a swap and in 24 hours, I had a new one sitting in my mailbox.  It was a quite simple process compared to the last 6 months of phone calls and trips to electronics stores to buy different routers trying them out. If anyone wants to know.  I am running a TP-Link Mesh router system.  X20 I believe is the model. 

[vzw_customer_support]

btlalum, thank you for sharing that information with the rest of the community. -Tionna

[vzw_customer_support]

RCalicutt, we always want to help! An LTE Network Extender enhances your indoor and 4G LTE data and voice coverage to provide better service for your 4G LTE mobile devices. It's an extension of our 4G LTE network that's placed directly in your home or office. -Pamela

[vzw_customer_support]

RCalicutt, The modem should work with the network extender. The 4G LTE Network Extender works with connections that provide a minimum broadband speed of 10 Mbps downlink and 5 Mbps uplink. However, a broadband connection of 20 Mbps downlink or 10 Mbps uplink or higher is recommended. Click here for more details https://www.verizon.com/support/4g-lte-network-extender-faqs/ . -Pamela

[DC86]

I've had the same problem,. It worked for a month and then stopped about 2 weeks ago.  Have spent 15+ hours researching this and conducted almost a dozen chat and phone discussions.  All I got from Verizon was reboot-reboot-reboot... Time to head to T-Mobile

[maxwellcurrin]

If you want it to work, why are there so many not working. About to close my account and go somewhere else.  I have 4 phones, 1 hotspot and 1 extender All seem to be junk now. Very unhappy and I have a business account

[vzw_customer_support]

maxwellcurrin, we appreciate you reaching out to us, and we are also disheartened to learn about the experiences that you've had that has led you to wanting to leave us. My goal is to ensure that you are pointed in the right direction for the assistance needed to get this resolved. It is recommended reaching out to our Business and Government Customer Operations department to speak with a specialist within that department.

The reason for my recommendation is that we are unable to access business accounts within our department and platform. You may contact an agent by dialing 800-922-0204 or *611 from your mobile device, Monday-Friday from 8AM-8PM local time for your convenience, and 24/7 for your technical support concerns. I apologize for any inconvenience that this may have caused. 
-Kevin

[larenzo55]

My extender has the same issue (connecting to segw server please wait) but it has connected before then it restarts and does not connect.