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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Phone Not Re-connecting to Network Extender
mj1117
Member

My iPhone 5s did not re-connect to my Samsung Verizon wireless network extender when I returned home today. All lights are blue. What can I do to fix this?

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Re: Phone Not Re-connecting to Network Extender
vzw_customer_support
Customer Support

I apologize for the inconvenience, let's see what's causing the problem! Have you attempted to power your phone off/on? These basic troubleshooting steps can help identify the issue as well:http://spr.ly/6584BnJ00


AyaniB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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