Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Problems with Network Adaptaer after changing Modems
rshaf
Member

I have a Network adapter that was working great. I changed Modems and now the Network Extender does not find GPS Signal. I even ran Ethernet  cord from my router so extender is next to the window. System & GPS lights stay red. Any ideas?

Labels (1)
0 Likes
Re: Problems with Network Adaptaer after changing Modems
7e18n1
Sr. Member

Who is the internet provider and in what zip code?

What brand and model number modem and router are you using?

A combination modem and router is called a Gateway, what brand and model is it?

See page 5 in the User Manual, and post a description of what the lights are doing. See pages 14-16 for information about the GPS antenna.

Re: Problems with Network Adaptaer after changing Modems
MiiHere
Leader

Also, have you tried to unplug everything and plug them in in sequence? Allowing the modem to fully boot, the router (assuming they are two different devices) and then allowing the network extender to boot? How long have you let it try to locate GPS?

Re: Problems with Network Adaptaer after changing Modems
lep73
Member

I have the same problems and did unplug everything in sequence and reboot. Been going on for days with slow blinking red system light and solid red system light. I know it works in the same building but on a higher floor (I'm on 4th floor & other unit on 9th floor but on opposite side of building. Why do you think I can't get blue lights from where my condo is located?

0 Likes