How did you register it with Verizon? Did you call 800-922-0204 or *611 and give them the serial number? From the User Manual: "If the GPS LED is persistent magenta while the System LED is slow-blinking red, this indicates a failure condition." Maybe someone from Verizon can help with this 'failure condition'?
Hello, you have a great question, and we're here to help. You will find the serial number on a sticker at the bottom of your Network Extender.